Frequently Asked Questions

Questions we have been asked...

1. What notice do you require when I enter the facility?

Just give us a call and we will tell you if space is available. You can reserve units in advance at a prearranged price.

2. How can I pay?

	cash
	credit card - payments can be made over the phone
	most debit cards - payments can be made over the phone
	cheques - with a cheque guarantee card
	direct debit - unfortunately we cannot accept this method

3. When do I pay?

Payment is taken at the outset until the end of the first month of rental or the end of the following month (if it is less than 45 days). Thereafter rent is payable in advance on the first day of every calendar month for that month.

4. What happens if I leave during a month, having already paid for the month?

Provided you have given us 14 days notice of your leaving date and there are no other issues, we will repay all unused days.

5. Do I have to give notice when I wish to leave the site?

Yes. 14 days notice is required.

6. What is the minimum period of rental?

You can have a unit for as little as one day but the minimum charge will be for two weeks.

7. What if I have a problem on site?

Call either the facility phone number which is displayed on the signage board, or our central office and we will resolve your problem.

8. How safe is it?

We have taken every step that we can to ensure that your goods are secure.

These safeguards include:

	a fully enclosed yard
	CCTV cameras recording 24/7
	a sophisticated access control system which logs and monitors everyone who enters and leaves the facility and at what time
	mobile night security patrols
	floodlighting

Please note that all units have double padlocks, are uniform and made of steel.